privacyPrivacy Policy

Spam sucks. Here’s the obligatory, boring privacy page.

I value your privacy and treat all personal information furnished with the utmost care. By accessing, using, and/or downloading materials from this site, you agree on your own behalf of each entity whose behalf you act to the terms of this privacy policy.

privacyYou can visit this site without disclosing any information about yourself. In this case, the web server or Google Analytics may collect the name of the IP address used to access the Internet and the site you came from and visit next. This information is used to measure the number of visits, average time spent, page views, and other statistics about visitors to this site in general. This data also can be used to monitor site performance, to make this site easier and more convenient to use, and to report information in aggregate form to partners and/or advisors.

I don’t collect—nor do I use—any information submitted on this site for nefarious purposes.


I promise.

My New Book

mnramazonMessage Not Received is now available on Amazon. It's high time for us to examine not only what we say at work—but how we say it.

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Why Business Communication Fails and How to Fix It.

A 60-minute talk about at Cisco Systems about our inability to wean ourselves from jargon and e-mail.


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