Thoughts on ending my nearly 20-year relationship with cable companies.
Tags: Customer Service, Disruption, Netflix
We have the right tools. What about the right mind-set?
Tags: Customer Service, Internet, Twitter
Yes, the client-vendor relationship should be mutual.
Tags: Customer Service, The New Small
I am excited to be a part of this new community.
Tags: Customer Service
This book resonated with me on a number of levels.
Tags: Books, Customer Service, smallbiz
After a long reprieve, my cartoon alter ego is back. Yep, I’m finding new ways to “critique” Verizon.
Tags: Attempted Humor, Customer Service, Travails
It’s just amazing to me how companies can be so clueless.
Tags: Customer Service, Twitter
Mr. Bezos: Tear down that wall.
Tags: Amazon, Customer Service, Publishing, Rants
Users and customers are not the same.
Tags: Customer Service, Facebook, Free, Web 2.0
Fed up with my recurrent VOIP problems, I have decided to take Comcast to task.
Brogan and Smith detail the many ways that one can use the Internet these days.
Tags: Books, Customer Service, Twitter
You don’t add Big Data to the already full workload of an individual employee, team, or department and expect meaningful results. — Too Big to Ignore
You don’t add Big Data to the already full workload of an individual employee, team, or department and expect meaningful results.
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