Browse Topics:

Tag Archives: Customer Service

When Laziness Trumps Technology

We have the right tools. What about the right mind-set?

Tags: , ,

More

Fire Your Clients

Yes, the client-vendor relationship should be mutual.

Tags: ,

More

Joining the Pitney Bowes’ SB Community

I am excited to be a part of this new community.

Tags:

More

Small Giants

Bo Burlingham’s Small Giants is a fascinating yarn about companies proud to be small. Who says that you have to be big to be great?

Tags: , ,

More

Travails of a Technology Consultant #13 – Verizon

After a long reprieve, my cartoon alter ego is back. Yep, I’m finding new ways to “critique” Verizon.

Tags: , ,

More

Old School: Companies That Still Just Don’t Get It

It’s just amazing to me that so many companies still don’t get it.

Tags: ,

More

An Open Letter to Jeff Bezos

Mr. Bezos: Tear down that wall.

Tags: , , ,

More

Facebook, Scrabble, and the Limits of Free

Users and customers are not the same.

Tags: , , ,

More
Return to Top ▲Return to Top ▲