We have the right tools. What about the right mind-set?
Tags: Customer Service, Internet, Twitter
Yes, the client-vendor relationship should be mutual.
Tags: Customer Service, The New Small
I am excited to be a part of this new community.
Tags: Customer Service
Bo Burlingham’s Small Giants is a fascinating yarn about companies proud to be small. Who says that you have to be big to be great?
Tags: Books, Customer Service, smallbiz
After a long reprieve, my cartoon alter ego is back. Yep, I’m finding new ways to “critique” Verizon.
Tags: Attempted Humor, Customer Service, Travails
It’s just amazing to me that so many companies still don’t get it.
Tags: Customer Service, Twitter
Mr. Bezos: Tear down that wall.
Tags: Amazon, Customer Service, Publishing, Rants
Users and customers are not the same.
Tags: Customer Service, Facebook, Free, Web 2.0
"Without music, life would be a mistake."