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Tag Archives: Customer Service

Why I Cut the Cord

Thoughts on ending my nearly 20-year relationship with cable companies.

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When Laziness Trumps Technology

We have the right tools. What about the right mind-set?

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Fire Your Clients

Yes, the client-vendor relationship should be mutual.

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Joining the Pitney Bowes’ SB Community

I am excited to be a part of this new community.

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Small Giants

This book resonated with me on a number of levels.

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Travails of a Technology Consultant #13 – Verizon

After a long reprieve, my cartoon alter ego is back. Yep, I’m finding new ways to “critique” Verizon.

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Old School: Companies That Still Just Don’t Get It

It’s just amazing to me how companies can be so clueless.

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An Open Letter to Jeff Bezos

Mr. Bezos: Tear down that wall.

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Facebook, Scrabble, and the Limits of Free

Users and customers are not the same.

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My Social Media Experiment

Fed up with my recurrent VOIP problems, I have decided to take Comcast to task.

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Trust Agents

Brogan and Smith detail the many ways that one can use the Internet these days.

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