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Tag Archives: Training

The Pros and Cons of BYOD

A look at the costs and benefits of one of today’s most important trends.

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Platforms, Disruption, and Television

My latest HuffPo piece is up. I talk to John Funge about television and disruption.

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Should Training be Role- or Process-Based?

A reader of my first book asks me a question about how training should be structured.

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The Social Customer

Anyone can claim to be an expert on social CRM these days.

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Social Networking in the Workplace

Social networking in the workplace is one hot topic these days. Read why.

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New Tools, Same Problems on IT Projects

Collaborative tools can improve project management. So why don’t they?

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Doing Things Right and Doing the Right Things

Rare is it that I encounter an organization that uses its systems wisely.

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System Challenges in a Recession

Organizations need to identify essential employees via succession planning.

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Employee Training in a Recession

There never are any guarantees when training is involved.

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The Impossibility of Making Everyone Happy

Training a class this week reminded me of the delicate nature of change.

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