Is Amazon Trying to Do Too Much?
Sure, it’s an amazing company. Still, can it be all things to all entities?
Sure, it’s an amazing company. Still, can it be all things to all entities?
In this podcast with Craig Stedman of TechTarget, I discuss emerging technologies.
An obscure Pink Floyd song and a Seinfeld quote got me thinking about customer service.
Anyone can claim to be an expert on social CRM these days.
After a long reprieve, my cartoon alter ego is back. Yep, I’m finding new ways to “critique” Verizon.
I need some help for the new book.
This level of cluelessness just amazes me.
Balance the long-term development of your business and reputation with short-term needs.
Why do I write? Many reasons. Read on to find out.
A few days ago, I did an interview on this important subject.
Are pilots on Enterprise 2.0 projects a good idea?