Why we’re so taken with the Knicks’ rookie point guard.
“Nobody comes here anymore. It’s too crowded”
Why Yahoo! Isn’t Google: A Theory
My HuffPo piece comparing the two companies.
20 Minutes With Todd Hamilton
Watch my interview with Todd about web design.
Netflix and the Age of the Platform
Hearing your customers is not good enough.
Hubspot Inbound Now Interview on The Age of the Platform
I recently sat down with David Wells of Hubspot to discuss a wide array of topics.
Understanding Vendor Lock-In
On immediacy and today’s consumer.
Small Business Website Tips
Leaving your site untouched for six months at a time is downright dangerous.
The Social Customer: Excerpt From The New Small
A piece from the Baylor Business Review.
When the Customer Experience Breaks Bad
Responses separate companies that get it from companies that don’t.
On Marketing and Platforms
On why traditional marketing matters less in the Age of the Platform.