In September, I spoke in Austin, TX at Collabosphere on why business communication fails. (The venue was top-notch.) Drawing upon lessons from Message Not Received, I railed against jargon and our inability to wean ourselves from e-mail. Don’t worry, though. The solution to horrible business communication is well within our grasp.
Watch the video from the talk below:
You can also enjoy a quick interview I gave to Cora Rodenbusch from PGI here.