An obscure Pink Floyd song and a Seinfeld quote got me thinking about customer service.
Search Results
The Social Customer
Anyone can claim to be an expert on social CRM these days.
Travails of a Technology Consultant #13 – Verizon
After a long reprieve, my cartoon alter ego is back. Yep, I’m finding new ways to “critique” Verizon.
Help: A Call for Case Studies
I need some help for the new book.
Old School: Companies That Still Just Don’t Get It
This level of cluelessness just amazes me.
Long-term Greedy
Balance the long-term development of your business and reputation with short-term needs.
George Orwell and Why I Write
Why do I write? Many reasons. Read on to find out.
Interview on InMagic About the Semantic Web
A few days ago, I did an interview on this important subject.
Enterprise 2.0 Pilots
Are pilots on Enterprise 2.0 projects a good idea?
Everything Is Miscellaneous by David Weinberger
Why are printer cartridges and cables in more than one place?
Does Social Media Make Traditional Marketing Obsolete?
A guest post from Jay Miletsky, CEO and Executive Creative Director at Mango! Marketing.
Why I’m No Longer Helping Reporters Out
Being listed as an anonymous contributor to an article just doesn’t sit well with me.
My Rules for Purging Data
Some tips on a horribly misunderstood practice.
Is Music Software or Art?
Steven Wilson has no shortage of opinions on technology and digital music.