Old School: Companies That Still Just Don’t Get It
This level of cluelessness just amazes me.
Tag: Customer Service
An Open Letter to Jeff Bezos
Mr. Bezos: Tear down that wall.
Facebook, Scrabble, and the Limits of Free
Users and customers are not the same.
My Social Media Experiment
Fed up with my recurrent VOIP problems, I have decided to take Comcast to task.
Trust Agents
Brogan and Smith detail the many ways that one can use the Internet these days.
My New Book
Analytics: The Agile Way—my eighth book—is out.
Featured Talk: How to Create a Culture of Analytics
A 50-minute talk about Big Data and what we can learn from Amazon, Facebook, Netflix, and Google.
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