Zynga is hardly the only company that sees the benefits of existing—and even promoting—other platforms.
A fascinating look at many of Twitter’s innovations.
We have the right tools. What about the right mind-set?
On today’s fixation with traditional queries.
Twitter is growing up before our eyes—and smartly copying others.
Rinse. Cycle. Repeat.
The platform is a means to an end—not the end itself.
Tweet your way to better customer service.
My HuffPo piece on the company’s policy shift.
On my 2012 Twitter strategy.