Communication
Finding Inspiration at the Counter
Why so many SMB owners are unaware of transformative technologies?
Phil Simon
Phil Simon is probably the world's leading independent expert on workplace collaboration and tech. He is a frequent keynote speaker and the award-winning author of 14 books, most recently The Nine.
Announcements
Kickstarting My Third Book
I'm forgoing traditional publishing and am bringing it to market in a different and more collaborative way.
Book Reviews
Small Giants
This book resonated with me on a number of levels.
Publishing
Publishing Mysteries, Part II
Why aren't all publishing houses doing what O'Reilly does?
Announcements
200: The State of My Site
Today, I hit the 200-post mark. It's time to take a look back and a look forward.
Platforms
Is Amazon Trying to Do Too Much?
Sure, it's an amazing company. Still, can it be all things to all entities?
Technology
SaaS and Cloud-Based BI
In this podcast with Craig Stedman of TechTarget, I discuss emerging technologies.
Trends
Pink Floyd, Seinfeld, and Extremes in Customer Service
An obscure Pink Floyd song and a Seinfeld quote got me thinking about customer service.
Trends
The Social Customer
Anyone can claim to be an expert on social CRM these days.
Cartoons
Travails of a Technology Consultant #13: Verizon
After a long reprieve, my cartoon alter ego is back. Yep, I'm finding new ways to "critique" Verizon.
Miscellany
Old School: Companies That Still Just Don't Get It
This level of cluelessness just amazes me.
Consulting
Channeling My Inner Bulldog: The Case for Stubbornness
We should all act a little more like these guys.
Consulting
Long-Term Greedy
Balance the long-term development of your business and reputation with short-term needs.
Communication
George Orwell and Why I Write
Why do I write? Many reasons. Read on to find out.
Collaboration
Enterprise 2.0 Pilots
Are pilots on Enterprise 2.0 projects a good idea?
Book Reviews
Everything Is Miscellaneous by David Weinberger
Why are printer cartridges and cables in more than one place?
Publishing
Why I'm No Longer Helping Reporters Out
Being listed as an anonymous contributor to an article just doesn't sit well with me.
Data Issues
My Rules for Purging Data
Some tips on a horribly misunderstood practice.
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