Social Media
Cancellation and the Social Customer
Why do some companies make it so hard to cancel or opt out?
Phil Simon
Phil Simon is probably the world's leading independent expert on workplace collaboration and tech. He is a frequent keynote speaker and the award-winning author of 14 books, most recently The Nine.
Cartoons
Travails of a Technology Consultant #15: Restraining Order
This week, I get a surprise visitor.
Miscellany
Longevity
What are the most important factors in explaining it?
Cartoons
Travails of a Technology Consultant #14: Andy Warhol
This week a famous artist stops by.
Trends
My Complicated Relationship With Technology
Where do you draw the line with regard to technology?
Trends
Kindle and America's Decline?
Is one related to the other?
Communication
What Publishers Can Learn From the Cleveland Indians
What does Seth Godin's recent decision have to do with a certain baseball team?
Communication
Finding Inspiration at the Counter
Why so many SMB owners areย unaware of transformative technologies?
Announcements
Kickstarting My Third Book
I'm forgoing traditional publishing and am bringing it to market in a different and more collaborative way.
Book Reviews
Small Giants
This book resonated with me on a number of levels.
Publishing
Publishing Mysteries, Part II
Why aren't all publishing houses doing what O'Reilly does?
Announcements
200: The State of My Site
Today, I hit the 200-post mark. It's time to take a look back and a look forward.
Platforms
Is Amazon Trying to Do Too Much?
Sure, it's an amazing company. Still, can it be all things to all entities?
Technology
SaaS and Cloud-Based BI
In this podcast with Craig Stedman of TechTarget, I discuss emerging technologies.
Trends
Pink Floyd, Seinfeld, and Extremes in Customer Service
An obscure Pink Floyd song and a Seinfeld quote got me thinking about customer service.
Trends
The Social Customer
Anyone can claim to be an expert on social CRM these days.
Cartoons
Travails of a Technology Consultant #13: Verizon
After a long reprieve, my cartoon alter ego is back. Yep, I'm finding new ways to "critique" Verizon.
Miscellany
Old School: Companies That Still Just Don't Get It
This level of cluelessness just amazes me.
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