How to Liberate Employee Knowledge: A Starting Point

I've been on a bit of an anti-email crusade over the past few years. In the process, I've ticked off a few of my friends and even a client or two. As I write in Message Not Received, for all of its benefits, e-mail suffers from some pretty significant limitations. Perhaps first and foremost is the fact that it restricts information to an employee's inbox, making it virtually impossible for others to benefit from organizational knowledge. This often results in missed opportunities, redundant work, widespread inefficiency, and employee frustration.