Never Waste a Good Crisis

“In a crisis, be aware of the danger—but recognize the opportunity.”

— John F. Kennedy

Tell me about a time when ...

If you’ve never heard those words from a recruiter or hiring manager, trust me: You will.

For decades, human resources departments have practiced behavior-based interviewing (BBI). The basic premise is simple: the best predictor of the future is—wait for it—the past. Put differently, people who have demonstrated grit, problem solving, critical thinking, and the like in prior jobs are likely to do so in the future. If you think that research supports this claim, trust your instincts.