On Restrooms and Eye Glasses: An E-Mail Parable
Constant and unnecessary distractions add up, even if they are momentary ones.
A while back, I flew home from a conference and sat next to the chief operating officer of an 800-person company. (Call him Steve here). We started chatting about business communication and he remarked that he receives upwards of 300 e-mails per day. Every day.
I asked Steve if all of the those messages were important and he chuckled. Many of them weren'tβmaybe even most, he told me. Intrigued, I asked him for a recent example of a completely superfluous message.
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