Solving Tool Overload and the Search Dilemma

“We use Slack in some parts of the organization, but Teams in others. Oh, and I communicate with my sales team in WhatsApp and, of course, there's still e-mail.”

These are the words of a CEO of a staffing company I met last Thursday before I spoke on a panel at the Collaboration in the Gig Economy conference in Phoenix. (Yes, an actual in-person conference. Weird.) I'll call him Kirk here, but it's a pseudonym.

I asked Kirk if he and his firm's employees typically spent a great deal of time trying to find messages and documents. “Oh, you have no idea,” he lamented. “It's a real problem.” A few of his colleagues at the table nodded their heads and looked to me for answers.

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