Doing Things Right and Doing the Right Things
Rare is the organization that uses its systems wisely.
A few people have taken me to task since Why New Systems Fail was published. I’ve heard questions such as:
- Why do you always focus on the negative?
- You’re a glass is 20 percent empty kind of guy, aren’t you?
- You have some deep-seeded issues, right?
Well, the third question might be worth exploring on a couch, but I digress.
I don’t consider myself a Negative Nelly. However, rare is it that I encounter an organization that uses its systems wisely. I am pleased to say that I came across one such organization this week—call it Stewart Enterprises, although this is a pseudonym. Four things stood out as I interacted with senior management and employees over the course of this past week.
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