Doing Things Right and Doing the Right Things
Rare is the organization that uses its systems wisely.
A few people have taken me to task since Why New Systems Fail was published. Iβve heard questions such as:
- Why do you always focus on the negative?
- Youβre a glass is 20 percent empty kind of guy, arenβt you?
- You have some deep-seeded issues, right?
Well, the third question might be worth exploring on a couch, but I digress.
I donβt consider myself a Negative Nelly. However, rare is it that I encounter an organization that uses its systems wisely. I am pleased to say that I came across one such organization this weekβcall it Stewart Enterprises, although this is a pseudonym. Four things stood out as I interacted with senior management and employees over the course of this past week.
To read the rest of this post, subscribe or sign in with your
π Free account.
It'll only take a moment.
