How AI Eased My Recent Website Migration
A long post about how our robot overlords saved me considerable time and money.
Why Most Niche Software Vendors Will Soon Perish
AI is making many execs at smaller companies nervous. They should be.
AI's Continued Lack of Transparency and Consistency
Adventures in truly amazing, opaque software that makes basic errors.
Thank You for Spamming Me, Nobull
The company's incessant spam made me make a long-overdue change.
Can AI Write in My Voice?
An experiment that conjures up images of teleported steak.
The Curiosity Dividend
A post on the benefits of embracing the unknown.
The Case for a Regular Tech Audit
I'll take the benefits of curiosity over the costs of problem-solving.
On AI, Psychedelics, and Spinal Tap
Maybe incoherent output isn't so worthless after all?
Three Freelancing Models
Thoughts on a few ways to make a living for yourself.
Notion and Slack for ... Relationship Management?
Spreadsheets and group chats no longer cut it. The gap between work and personal applications is shrinking.
Does writing a book resemble the Waterfall method or Scrum? Yes.
A book is that rare breed of product that fuses two very different ways to build a mousetrap.
Can AI improve atrocious writing?
Yes, but that's the wrong question to ask.
The Amazon Coffee Rebellion
It turns out that there's a ton of overlap between free joe and reinstating a booted CEO.
Department Names Don't Matter. Just Help Me.
More Apple issues are grinding my gears.
On OpenAI and Employee Empowerment
What happens when a dissatisfied board and a loyal workforce with white-hot skills collide? We're about to find out.
On AI, Priorities, and Product Development
Thoughts on ignoring a popular product's glaring weakness to pursue sexy new features.
AI and Indolence
A short post on spammers and laziness.
What I Really Want From AI
In the name of all that is holy, can someone please invent a better computer diagnostic tool?
Not Just Hollywood: The Nine Are Coming for You, Too
Thoughts on a few of the powerful forces colliding as we speak.
Outliers
Thoughts on parallels between emerging technologies from last decade and the WFH debate.
Low-Code Lessons From My Website Overhaul
Thoughts on spaghetti architecture, citizen developers, subtraction, and simplicity.
Book Review: Wonder Boy
A look at the life and times of one of the era's most ambitious entrepreneurs.
Forces Are Colliding
Moonlighting in the age of AI.
Collaboration, AI, and the Long Game
Thoughts on giving people a pass.
Can ChatGPT improve collaboration?
My head is spinning with possibilities.
Following the AI Money
A tried-and-true rule of thumb suggests that big things are on the horizon.
Why I Don't Write With ChatGPT
Thoughts on the generative AI tool that's taking the world by storm.
On ChatGPT, Duplicability, and Citizen Development
Thoughts on the AI tool that's all the rage today.
On Amoeba and Notion
Low-code and no-code tools don't fall neatly into a single category.
Characteristics of the Modern Citizen Developer
A quick infographic to answer Seinfeld's immortal question, Who are these people?
What's the Difference Between Low-code and No-Code Tools?
A short video on essential definitions.
How to Switch LC/NC Vendors
Thoughts on saying goodbye to one and hello to another.
Professional Scribes vs. Amateur Writers
Thoughts on how these two groups approach the craft of penning a book.
Cluelessness in Virginia
The pendulum has swung towards employees. LinkedIn management understands as much, but one governor never got the memo.
Why Office Mandates—Even From Petulant Billionaires—Won't Fly
Thoughts on Tesla, Twilio, and proximity bias.
Simon's Laws of Interorganizational Communication and Collaboration
Project charters are meaningless unless people, you know, actually follow them. Sadly, this isn't always the case.
On Piano Teachers, Windows XP, and Aversion to Change
A trip to the Genius Bar brought back some interesting memories.
Does Your Prospective Employer Truly Embrace Remote Work?
In which I offer unsolicited advice to applicants trying to separate fact from fiction.
What CD Sales Teach Us About the Future of Work
In which I drop a panoply of music references and liken the idea of returning to an office to a nearly obsolete product.
On Hybrid Work, Book Figures, and da Vinci
Employer flexibility is on the rise—and I don't see that trend abating.
Slack Continues Its Assault on Multi-Tasking and Manual Work
No, yesterday's updates won't eliminate multi-tasking. Make no mistake, though: Users will spend less time toggling between and among disparate applications.
Why I Never Describe Myself as Results-Oriented
Call me persnickety, but this trite phrase really grinds my gears.
Thoughts on Consultant Certifications
Despite what many software vendors claim, they are neither necessary nor sufficient to deliver the goods.
On Blocks and the Future of Collaboration and Productivity
Virtual LEGOS and more collaborative documents will make Google Docs look quaint by comparison.
How Author Indecision Leads to Missed Opportunities
Thoughts on the downsides of dithering while writing a topical business book—or paying someone to do it for you.
On Collaboration Tools, Interview Litmus Tests, and Higher Education
Flip the script and interview the interviewers.
Solving Tool Overload and the Search Dilemma
More tech isn't the solution. Pick a lane and stay in it.
Thoughts on Slack Clips
Another valuable edition—and feature that makes the comparison to e-mail even more absurd.
Zillow, Location, and the Beginning of the End of Compensating Wage Differentials?
I dust off my old HR hat in today's post and drop a reference from The Wire.
Why I Don't Offer Turnkey Consulting Arrangements
Foolish is the soul who believes that successful change management involves a cookie-cutter approach.
The Great Resignation Will Hurt Some Firms More Than Others
Four ways that hubs and spokes will lessen the pay of key departures.
On Collaboration, E-Mail, and the Discman
A parallel between antiquated tools.
A Better Way to Work
Hubs and spokes in action.
On the Parallels Between Collaboration Hubs and Smartphones
A useful analogy to unleash the true power of Slack, Microsoft Teams, and Zoom
How Not to Start a Book
An absurdly complex 85-word sentence right off the bat all but guarantees crickets, confusion, or both.
Does using collaboration hubs correlate with better outcomes?
A personal and decidedly unscientific analysis.
In Which I Stitch Together Booleans, Books, and Influence
Yeah, the three concepts are related.
Nailing Your Book's Title and Subtitle Is Really Hard—and Essential.
Thoughts on the most important ten or so words that authors write.
In Defense of Slack
Cal Newport is a smart dude whose new book is based upon two fundamental misconceptions.
Why Effective Collaboration Requires Lifelong Learning
Thoughts on nudging others to change their ways.
On Zoom, Experimentation, and Cat Filters
Thoughts on why so many of us are afraid to go beyond the bare minimum.
Early Thoughts on Microsoft Viva
The company is going all-in on the Hub-Spoke Model of Collaboration.
Should your organization use more than one internal collaboration hub?
Thoughts on whether it's a good idea to split your knowledge. TL;DR: It's not.
The Hub-Spoke Model of Collaboration
Here's the big idea at the center of <i>Reimagining Collaboration</i>.
A Simple Model of Collaboration Maturity
A quick video based on Reimagining Collaboration on how to think about this topic.
How Many Slack Channels Do You Need?
In this quick video, I answer this frequently asked question.
Thoughts on Salesforce's Acquisition of Slack
The collaboration hub isn't dying. It's just finding a new home.
Collaboration and Singing
Thoughts on the relationship between the two.
When Client Training Expectations and Reality Collide
Spotting red flags for custom classes.
Ruminations on the Future of Work
What might typical work day look like in 2028?
Obliviousness in Higher Education
Some schools' actions are downright absurd.
Thoughts on Zoom's New Presentation-Sharing Features
It's a step in the right direction but it's not quite where it needs to be yet.
Zoom Education at the Bank
An everyday encounter illustrates a common misconception with the product.
Thoughts on Slack Connect
Communication among employees in different organizations is now more robust and easier than ever.
Never Waste a Good Crisis
Thoughts on what students can do in these trying times.
Geeking Out Over Scrabble in Python
Writing a little script to calculate the streak needed to hit a user-defined winning percentage.
Visualizing My Students' Slack Messages
A Tableau dataviz that explores the relationship between days active and messages sent.
Professors: Expect Your Student Evaluations to Drop
The online experiment likely means lower numbers at the end of the semester.
Tips for Professors Teaching Online for the First Time
Some tools to help newbies weather the transition.
Tableau Animations Are Here. Professors Take Note.
It's a great time to spruce up a few assignments for my upcoming dataviz class.
Thoughts on Slack and Flexibility
The collaboration tool proves that one size need not fit all.
Advice for My Dataviz Students
Parting thoughts as they embark on their careers.
Using Slack in the Classroom: A Case Study
How professors can use the collaboration tool to engage their students
Finding Teachable Moments in Poor Student Presentations
How a disappointing result can lead to true learning.
13 Slack Tips
Some advice on how to use the collaboration tool from my forthcoming book.
Doing More With Slack
Thoughts on how most users interact with software applications.
Adding Spice to a Mundane Lecture Topic
Illustrating business processes need not be that boring.
Project Management
🎁 Free
Thoughts on the Hertz Debacle
$32M doesn't get you what you think when you hire large consulting firms.
How a Good Syllabus Can Set the Right Tone With Students
Why not show them that you've got a little personality?
A Visual Look at the Success of NBA Franchises
Some teams have been remarkably consistent.
Who's Won the Most Majors? An Interactive Dataviz
With the US Open going on, why not play with some golf data?
Visualizing Men's Grand Slam Winners
Playing with data and discovering insights have never been easier.
What I Learned Visiting an Amazon Fulfillment Center
Thoughts on my recent tour of an insanely large facility.
Is your organization embracing interactive dataviz tools?
Powerful new applications allow for greater insights and help overcome the IT-business divide.
Business Intelligence: The Tools Change but the Concepts Don't
Thoughts on new applications and old ideas.
Having More Fun With Python in the Classroom
Why not make a simple PowerPoint slide a little more interactive?
How Data and Metadata Can Thwart Contract Cheating
Digital breadcrumbs may help curtail a growing problem.
The Beauty of Structured Data
When it comes to survey design, Stephen Covey is absolutely right.
Calling Bullshit on Elizabeth Holmes' Ignorance
Anyone who knows anything about Theranos should take the psychopath's claims with a 50-lb. bag of salt.
Why All College Students Need to Know the Basics of Coding
Even finance, accounting, and marketing majors should understand what makes software tick.
Teaching Highlights From 2018
A look back on two things that made me smile this past year.
Making Class Memorable With a Basketball-Inspired Python Example
A little program to calculate game logs and stimulate student interest.
Having Fun With Python in the Classroom
Using pop-culture references to make potentially boring coding exercises more interesting.
In Defense of Using PowerPoint in the Classroom
When you see horrible slides, blame the Indian, not the arrow.
Four Myths About Slack
Shedding some much-needed light on what the collaboration tool can and can't do.
What I've Learned From My Student Evaluations
Thoughts on what the data tells me—and what else I'd like to know.
Thoughts on Teaching Older Students
What do when someone possesses a great deal of professional experience.
Why I Often Answer Analytics Students' Questions With Questions
Thoughts on the Socratic method, critical thinking, and providing too much guidance.
Does Uber treat its driver-partners fairly?
Thoughts on the company's data and price discrimination.
Why I Teach
My motivations behind my choice of vocations.
Three Main Types of Capstone Project Problems
Thoughts on some common issues and what to do about them.
The Case for Early Student Evaluations
How feedback at the start of the semester can help nip issues in the bud.
Four Sites That I Recommend to My Analytics Students
Those who can effectively incorporate data and analytics into their writing are poised to prosper.
Why I'm Switching to Canvas This Summer
I'm all in on ASU's new learning management system.
Tools of a Tech-Savvy Professor
These applications and tchotchkes make my life quite a bit easier.
Three Ways to Manage Capstone Projects
Looking at the different approaches to impart knowledge.
Visualizing Flows
Sankey diagrams can display data in very interesting ways.
Slack Channels of a College Professor
How I separate communication with my students and keep myself sane in the process.
Characteristics of My Best Students
These traits set my star pupils apart.
Dataviz: Interactivity Increases Understanding
A few more minutes of development can pay off in spades.
Reflections on 2017
Thoughts on an enormously turbulent year.
American Kingpin: An Interview With Nick Bilton
I sit down with the Vanity Fair writer to talk about his new book.
A Life in Parts by Bryan Cranston
A look at the new memoir from one of our finest actors.
Why Big Data Means Big Salaries
Those with coveted data and technology skills will flourish in this new era.
Success and Luck
An interview with Robert H. Frank on his new book.
Who’s Looking for Free Tech and Analytics Expertise?
I am seeking a variety of interesting capstone projects for my ASU students. You in?
On Databases, Tattoos, and Teaching Philosophies
An approach to dealing with ever-shortening attention spans.
Why Big Data Is an Increasingly Big Deal in Colleges
Students who can make sense out of Big Data stand to do very well.
Why Most Business Case Studies Fail
If they're so important, then why do they usually suck?
When WordPress' Default Search No Longer Cuts It
Poor or nonexistent search functionality has never helped any site gain traction.
Dataviz 101: Who’s Your Audience?
It's critical to think about different personas when solving dataviz dilemmas.
Disrupted: My Misadventure in the Start-Up Bubble
A look at Dan Lyons' controversial new book.
Reflections on the One-Year Anniversary of Message Not Received
Has business communication improved or exacerbated?
Never Confuse Can and Should
A really bad visual serves as an important reminder.
Can e-mail do this?
Thoughts on the silliness of using e-mail as a task- or project-management tool.
6 Radical Ways to Reduce E-Mail
What to do when simple, polite, and politically correct methods no longer work.
Big Data and Confirmation Bias
Tips on overcoming our own foibles and limitations.
The Relationship Between Jargon and Credibility
The former has a very real impact on the latter.
Yahoo's New Exec-Retention Strategy: Free Cookies
Marissa Mayer's audacious new plan to keep top talent from departing.
Is your resume clear?
Thoughts on what you're communicating to prospective employers.
Ignore Web Data at Your Own Peril
It's never been more important to capture what others are saying about you.
How to Use Data to Evade Questions
AirBNB co-founder Brian Chesky's master spin class.
Why Jargon Has Prevailed
Thoughts on consultants, MBAs, and the management "scientists."
On Visualizing Data and Laziness
There's just no excuse today for making customers hunt and peck to find relevant information.
Four of the Biggest Mistakes That Non-Fiction Writers Make
There's no shortage of laziness out there.
Demystifying the Data Scientist
A little FAQ on a white-hot profession.
Proof That You Don't Need Rely Upon E-Mail
At least, not nearly as much as you think at work.
The Vicious Cycle of Conference Mediocrity
Skimping on speaker expenses is a near surefire way to leave attendees wanting.
Donald Trump and the Beauty of Big Data
How data journalism can prove someone's idiocy.
Cross-Platform Data-Driven Mobile Blah Blah Blah
Do you understand what this company does? Me neither.
Jargon and the End of AOL
Surely there has to be a better, clearer way to announce this.
Communication Failures at the Collision Conference
It's obvious that most technology professionals have a long ways to go.
Who or Whom? As a Matter of Fact, Grammar Does Matter
It's hard to argue with the benefits of speaking clearly, simply, and correctly.
New Rule: No More Urgent E-Mails
A look at this contradiction in terms.
New Rule: After Three E-Mails, We Talk
Yes, it's time to move beyond e-mail.
On Restrooms and Eye Glasses: An E-Mail Parable
Constant and unnecessary distractions add up, even if they are momentary ones.
Should Speakers Wing It?
Thoughts on purely extemporaneous speaking styles.
When One Message Yields Two Very Different Reactions
K&P remind us that we're often not being as clear as we think.
Communication Canaries in the Coal Mine
Thoughts on an important signal from potential partners.
Complacency and Communication
A great deal of one leads to a lack of the other.
Data-Based Design: Ignore at Your Own Peril
Highly technical design is becoming more data-driven, faster, and smarter.
Early Thoughts on Google Inbox
Is the squeeze worth the juice?
Arrogance vs. Ignorance
Thoughts on which is worse.
On Lawnmowers and Data Management
Big Data? Don't forget the small stuff.
Breadth vs. Depth
Some thoughts on a fundamental tradeoff.
Why I Cut the Cord
Thoughts on ending my nearly 20-year relationship with cable companies.
The Future of Retail and the Cloud Wars
The race for cloud-computing dominance is heating up.
A Visual Look at Ray Allen's Stats
Static box scores seem so 1998.
The Visual Organization Slides
A visual look at my new book.
How to Get Over Your Inaction on Big Data
My second Harvard Business Review post is up.
9 Things I've Learned as a Published Author
Reflecting on a milestone of sorts.
Jeopardy!, Game Theory, and Data
Everyone can use new data and strategies, often with amazing results.
When A/V Issues Attack
Talks rarely go off without a hitch. Don't act like Michael Bay.
The 4 Pillars of Good Business Writing and Speaking
Examining what makes for a solid read/talk.
Big Data FAQ: Separating the Signal From the Noise
Answering a few basic questions on a very hyped topic.
Six Archetypes of Bad Project Managers
A few thoughts on the worst types of people who run projects.
On Language and Reorganizations
I've seen worse jargon in my day, but this is near the top of the list.
Do Speakers Need to Use Slides?
A few thoughts on whether PowerPoint is required to give a talk.
On Narcissism and Business Etiquette
Inconsiderate people lose credibility with you–and the opportunity to work with you again.
Big Data: A Big Opportunity for HR
Few functions would benefit more from embracing Big Data.
The Different Types of Conference Speakers
What kind of speaker are you?
Big Data Is Often Counterintuitive
Think Big Data will always manifest the obvious? Think again.
The Real Reason Your Inbox Is Overflowing
Sure, there are lots of tools that promise to solve your email woes. What's the solution?
The Case for a Videographer
You've prepped your talk and calmed your nerves, but here's one step you might be forgetting.
The World of No
Are all "no's" created equal?
On Seinfeld, George Carlin, and Language
Far too many of us misuse words.
On Macs and Facial Expressions
Understanding the genius of Apple.
On Collaboration, Preferences, and Stubborness
Why we need to break our routines and change the equation.
On Creativity and Committees
Thoughts about collaboration and greatness.
Parsing Data With Microsoft Excel
How to turn junk into order.
On Bubbles, Groupon, and Ponzi Schemes
Is Groupon just a scam? Is this déjà vu all over again?
Three Ways Writers Evolve Over Time
Before publishing your blog post, ask yourself if it’s too stiff.
Travails of a Technology Consultant #18: Geddy & the Mac
Still having fun with my Mac.
Labor and Love
Do you love what you do? Why not?
Why Microsoft Access 2007 Sucks
I despise the new version of the database application. Here's why.
Kickstarting My Third Book
I'm forgoing traditional publishing and am bringing it to market in a different and more collaborative way.
The Social Customer
Anyone can claim to be an expert on social CRM these days.
Long-Term Greedy
Balance the long-term development of your business and reputation with short-term needs.
My Rules for Purging Data
Some tips on a horribly misunderstood practice.
How to Manage Divas
How do you manage high-maintenance folks?
The Technology Adoption Life Cycle
Why do organizations often take a wait-and-see approach?
A Blogging and Service-Related Mystery
You have to read this to believe it. Submit your own incredible tale to win a copy of my new book.
Publishing Mysteries
A look at modern day mysteries of the publishing world.
Enterprise 2.0 and Collaboration
Why HR is trailing the pack when it comes to collaboration.
When Vendors Attack (Each Other)
Leasing software isn't the same as buying it.
Is Amazon Becoming the New Wal-Mart?
Is Amazon getting too big for its britches?
An Open Letter to Jeff Bezos
Mr. Bezos: Tear down that wall.
Project Management
🎁 Free
How Not to Run an IT Project: A Case Study
You have to read this to believe it.
When It's Time to Abandon Ship
Why it's tough to get away from old standbys.
Can Consultants Lead?
Three viewpoints on an interesting subject.
The Practice Mentality
Denial is a better way of getting through another day.
When Consultants Attack ... Other Consultants
It’s unfortunate when consultants bicker. Read about why this still happens.
In Defense of Consultants: A Punch-Out Based Rant
Clients who routinely ignore consultants' advice must forfeit the right to blame said consultants forever.
The Chopping Block: Cutting Features From an IT Project
Consider dropping non-essential features for the good of the project and the organization.
Management Lessons From In-N-Out Burger
An excellent book about a cult company.
Project Management
🎁 Free
Five Parallels Between Golf and IT Projects
Believe it or not, they are pretty similar.
New Tools, Same Problems on IT Projects
Collaborative applications can vastly improve project management. So why don't they?
Doing Things Right and Doing the Right Things
Rare is the organization that uses its systems wisely.
Changing System Integrators: A Baseball Analogy
Blind faith in consulting firms is rarely justified.
Project Management
🎁 Free
The Role of the Project Manager on a Failing IT Project
PMs are important but not omnipotent.
Project Management
🎁 Free
The Need to Publicize System Failures
Why we need to peel back the onion.
Is a Consultant Project Manager Truly Necessary?
Thoughts on the pros and cons of a dedicated PM.
When Vendors Raise Annual Support Fees
Software vendors have recently announced increases in their annual support fees. What to do?
The Different Focuses of Consultants and Clients
Clients and consultants often have unique and different focuses during business hours.
Traditional or Milestone Consulting: Which Is Best?
Read about the different types of arrangements for people like me.
When Vendors Decommission Applications
Rare is the organization that will try to fight this in court.