Trends
Pink Floyd, Seinfeld, and Extremes in Customer Service
An obscure Pink Floyd song and a Seinfeld quote got me thinking about customer service.
Tag: Frenemies
A key attribute of The Age of the Platform.
Miscellany
Old School: Companies That Still Just Don't Get It
This level of cluelessness just amazes me.
Social Media
Celebrities Monetizing Twitter
How celebs are making money by tweeting.
Book Reviews
Social Media 101 by Chris Brogan
Essential reading from a smart cookie.
Social Media
Social Media: The Great Equalizer?
Did anyone else catch this story yesterday?
Social Media
Social Networking, Downtime, Speaking, and Fargo
The importance of the telephone and limits of social networking.
Book Reviews
Eating the Dinosaur
My take on this a collection of twelve disparate essays about a wide range of topics.
Social Media
2009: A Year of Tensions and Technology
I can't help but be a little frightened about the implications of these stories.
Book Reviews
Recommended Reading: Week of 9/27/09
A few thoughts on the tech world.