Technology
When the Customer Experience Breaks Bad
Responses separate companies that get it from companies that don’t.
Tag: Technology
Thoughts, observations, and occasional rants from a lifelong geek.
Cartoons
Travails of a Technology Consultant #20: Adjustment Issues
Life in Vegas.
Technology
On Bubbles, Groupon, and Ponzi Schemes
Is Groupon just a scam? Is this déjà vu all over again?
Technology
Using ScreenFlow to Help Tech Support Diagnose Problems
A better way to do tech support.
Technology
Nephophobia and Outsourcing
Why the Amazon EC2 issue fodder for cloud naysayers?
Technology
Is Your Site Down?
Here's a quick way to determine if you're having hosting problems.
Management
Branding and Energy
How are people responding to your company?
Social Media
Where's Your Site?
Help me understand this glaring omission.
Technology
My Apple Graduation
An update on my progress towards official Mac geek.
Technology
Modernizing Your Applications, Part 1
Are cloud-computing initiatives supplanting or adding to your IT costs?
Project Management
PM Tips #3: Types of People
People matter as much–if not more than–technology.
Project Management
Project Management Tips #2: The Cloud is No Panacea
Think that SaaS is a magic bullet? Think again.
Technology
My Mac Transition, IV: The Verdict
Never going back.
Social Media
Inputs, Outputs, SEO, and Social Media
Analyzing the myths of simplicity and emerging technologies.
Cartoons
Travails of a Technology Consultant #19: Baby Steps
Do I know as much as I think about my new Mac?
Cartoons
Travails of a Technology Consultant #18: Geddy & the Mac
Still having fun with my Mac.
Cartoons
Travails of a Technology Consultant #17: The Transition, Part 2
Enjoying my Mac.
Technology
My Mac Transition, II: Getting Stronger
Options are unlimited with the Mac so far.