Gorgeous vs. Fine
What words do people use to describe your products?
Collaboration
π Public
The Fascinating Story Behind Captcha
I had no idea that the history of this little doohickey was so interesting.
On Macs and Facial Expressions
Understanding the genius of Apple.
On Collaboration, Preferences, and Stubborness
Why we need to break our routines and change the equation.
Understanding Vendor Lock-In
On immediacy and today's consumer.
Parsing Data With Microsoft Excel
How to turn junk into order.
When the Customer Experience Breaks Bad
Responses separate companies that get it from companies that donβt.
On Bubbles, Groupon, and Ponzi Schemes
Is Groupon just a scam? Is this dΓ©jΓ vu all over again?