Trends
The Applefication of the Enterprise, Part I: Introduction
Apple is coming to a company near you.
Tag: Trends
Thoughts, observations, and occasional rants about where things are going.
Trends
The Difference Between Management and Leadership
On a key and often misunderstood distinction.
Communication
On Seinfeld, George Carlin, and Language
Far too many of us misuse words.
Platforms
Policing the Platform
My HuffPo piece on Apple's app problem.
Platforms
Inc. Article #1: On Platforms
On innovation, platforms, and the future of business.
Technology
Gorgeous vs. Fine
What words do people use to describe your products?
Collaboration
The Fascinating Story Behind Captcha
I had no idea that the history of this little doohickey was so interesting.
Platforms
Teens, Facebook, and Platform Stickiness
My HuffPo piece on Facebook's alleged teen problem.
Platforms
Google, Privacy, and the Age of the Platform
Google is overstepping the bounds of its privacy.
Platforms
When Laziness Trumps Technology
We have the right tools. What about the right mind-set?
Trends
Understanding Linsanity
Why we're so taken with the Knicks' rookie point guard.
Platforms
Why Yahoo! Isn't Google: A Theory
My HuffPo piece comparing the two companies.
Platforms
Netflix and the Age of the Platform
Hearing your customers is not good enough.
Management
Hubspot Inbound Now Interview on The Age of the Platform
I recently sat down with David Wells of Hubspot to discuss a wide array of topics.
Technology
Understanding Vendor Lock-In
On immediacy and today's consumer.
Technology
Small Business Website Tips
Leaving your site untouched for six months at a time is downright dangerous.
Social Media
The Social Customer: Excerpt From The New Small
A piece from the Baylor Business Review.
Technology
When the Customer Experience Breaks Bad
Responses separate companies that get it from companies that don’t.