Social Media
The Social Customer: Excerpt From The New Small
A piece from the Baylor Business Review.
Tag: Trends
Thoughts, observations, and occasional rants about where things are going.
Technology
When the Customer Experience Breaks Bad
Responses separate companies that get it from companies that don’t.
Trends
Meet the Prosumer
My first post on Technorati.
Cartoons
Travails of a Technology Consultant #20: Adjustment Issues
Life in Vegas.
Communication
Can't
Dealing with that four-letter word.
Technology
On Bubbles, Groupon, and Ponzi Schemes
Is Groupon just a scam? Is this déjà vu all over again?
Trends
Lessons From LeBron
What the NBA finals and Heat teach us.
Publishing
The Dynamic World of eBooks
My chat with Joshua Tallent of eBookArchitects.
Management
Branding and Energy
How are people responding to your company?
Management
NYC SmallBizSummit Interview on The New Small
I recently spoke to Laurie McCabe about the book.
Trends
Why Time Warner and Comcast Are Scared
Why TimeWarner and Comcast are scared.
Social Media
Where's Your Site?
Help me understand this glaring omission.
Technology
My Apple Graduation
An update on my progress towards official Mac geek.
Trends
Why Google is Scared
Facebook is the source of increasingly valuable information.
Trends
The Merits of Private Video Sites
Why YouTube isn't the answer to everything.
Communication
The Persistence Pendulum
Striking a balance between persistent and pushy.
Communication
Are You Afraid of Silence?
A little post about letting yourself breathe.
Social Media
Inputs, Outputs, SEO, and Social Media
Analyzing the myths of simplicity and emerging technologies.