Social Media
If You're Not Getting Anywhere, Tweet
Tweet your way to better customer service.
Tag: Twitter
Thoughts, observations, and occasional rants about the destructive social network.
Platforms
The Hubbub over Google's New Privacy Policy
My HuffPo piece on the company's policy shift.
Faves
My Twitter Tuneup
On my 2012 Twitter strategy.
Platforms
On Platforms and Rules
Open APIs may not be completely, well, open.
Technology
Small Business Website Tips
Leaving your site untouched for six months at a time is downright dangerous.
Publishing
In Defense of Books
Why tweets, blog posts, texts, and magazines only take us so far.
Social Media
Where's Your Site?
Help me understand this glaring omission.
Social Media
2,000
What to do when you follow too many tweeps?
Miscellany
Become Part of The New Small Street Team
Help me spread the word.
Trends
Pink Floyd, Seinfeld, and Extremes in Customer Service
An obscure Pink Floyd song and a Seinfeld quote got me thinking about customer service.
Miscellany
Old School: Companies That Still Just Don't Get It
This level of cluelessness just amazes me.
Miscellany
Five Sites I Can't Live Without
The web is a really big place with oodles of neat and über usefl sites. Here are my top five these days.
Social Media
Leaps of Faith?
This is my second post covering the Social Meet-Up from this past week.
Analytics
Measuring Is Easy. Evaluation Is Hard.
Lessons from the Social Media Meet-Up this week.
Social Media
Lessons From The BRITE '10 Conference, Part 1
Learn what I learned.
Social Media
Celebrities Monetizing Twitter
How celebs are making money by tweeting.
Book Reviews
Social Media 101 by Chris Brogan
Essential reading from a smart cookie.
Social Media
Social Media: The Great Equalizer?
Did anyone else catch this story yesterday?