Platforms π Public On Websites and Montetization The platform is a means to an endβnot the end itself. 01/25/12
Platforms π Free The Hubbub over Google's New Privacy Policy My HuffPo piece on the company's policy shift. 01/17/12
Technology π Free Small Business Website Tips Leaving your site untouched for six months at a time is downright dangerous. 10/11/11
Publishing π Free In Defense of Books Why tweets, blog posts, texts, and magazines only take us so far. 07/06/11
Trends π Public Pink Floyd, Seinfeld, and Extremes in Customer Service An obscure Pink Floyd song and a Seinfeld quote got me thinking about customer service. 07/07/10
Miscellany π Free Old School: Companies That Still Just Don't Get It This level of cluelessness just amazes me. 06/28/10
Miscellany π Public Five Sites I Can't Live Without The web is a really big place with oodles of neat and ΓΌber usefl sites. Here are my top five these days. 05/14/10
Analytics π Public Measuring Is Easy. Evaluation Is Hard. Lessons from the Social Media Meet-Up this week. 04/14/10
Social Media π Public Lessons From The BRITE '10 Conference, Part 1 Learn what I learned. 04/01/10
Social Media π Public Celebrities Monetizing Twitter How celebs are making money by tweeting. 03/19/10
Book Reviews π Free Social Media 101 by Chris Brogan Essential reading from a smart cookie. 03/16/10
Social Media π Public Social Media: The Great Equalizer? Did anyone else catch this story yesterday? 03/04/10