When Vendors Attack (Each Other)
Leasing software isn't the same as buying it.
In the new edition of Why New Systems Fail I expanded many sections, including the one about support for enterprise systems. To make a long story short, historically clients have had relatively few options:
- Pay the software vendor 18 to 22 percent of the original license fee per year.
- Not pay for support (aka, going naked).
- Internally support its applications with a cadre of internal resources. (This is rare but I have seen it.)
The Rise of Independent Support
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