Improving Business Communication

Why how we’re working just isn’t working.

Previous audiences: Quarterly meetings, conference breakout sessions, and corporate events

How can our organization escape the jargon and e-mail tsunamis?

Generally speaking, business communication today is nothing short of dismal, but you probably don’t need me to tell you that. You live it every day. A tsunami of inscrutable e-mails inhibits productivity in your organization. And then there’s the jargon. Oh, the jargon. What exactly are next-generation Big Data cloud platforms and holistic form factors anyway?

Fortunately, all hope is not lost.

In this talk, I draw upon my award-winning book Message Not Received: Why Business Communication Is Broken and How to Fix It. I answer the following questions and more:

  • Why is business communication so badly broken? How did it get this way?
  • Why do we blame technology (e-mail) when we really ought to be looking in the mirror?
  • Why is business jargon on the rise?
  • What are the effects of excessive e-mail and jargon?
  • Are there solutions to these problems? What are they?
  • Can improved internal communication improve my bottom line?
  • Which companies have adopted truly collaborative tools and what can we learn from them?

To watch all of my recorded talks on improving business communications, click here.