Hubs & Spokes
Organizations hire me to get the most out of Slack, Microsoft Teams, Zoom, and their other internal collaboration hubs.
Employees in most organizations are accustomed to working in a certain way. That way almost always involves loads of e-mail, files sent back and forth, superfluous meetings, and frantic searches for key files.
If this scenario doesn’t seem like the paragon of efficiency, trust your instincts.
Foolish is the soul who expects all employees in a large organization to change their work habits overnight.
Yes, purchasing and deploying an internal collaboration hub can certainly help solve these problems. To be sure, Slack, Microsoft Teams, and Zoom are powerful technologies. Organizations are using them to do truly innovating things. So what’s the problem?
Allow me to posit two.
First, relatively few companies are unleashing the true power of these internal collaboration hubs. That is, they have just moved their internal communications to a new application.
This is a shame.
Slack, Microsoft Teams, Zoom, and other collaboration hubs can do so much more than supplant email—especially when organizations connect them to spokes. I’m talking here about other critical apps and systems. Examples include ERP, CRM, project-management, productivity, content-creation applications, and more.
Second, no tool sports a 100-percent success rate. These hubs are no exceptions to the following rule: Change management is hard. Really hard.
Employee resistance to any new technology can be formidable—especially at mature organizations. Far too often, new applications fail because employees simply refuse to use them. This lack of widespread adoption can result in a number of pernicious effects:
- It significantly limits the value that organizations ultimately realize from Slack.
- It undermines organizations’ efforts to build a comprehensive knowledge base.
- It results in wasted monthly and annual license fees.
- It can lead to confusion among different groups of employees.
UNLEASH THE TRUE POWER OF SLACK, MICROSOFT TEAMS, AND ZOOM.
Perhaps you’ve read my book Reimagining Collaboration: Slack, Microsoft Teams, Zoom, and the New World of Work—or you will soon. You’re intrigued about using these internal collaboration hubs for something other than Email 2.0, but you don’t know how and where to begin?
Let me help.
For two decades, I have helped organizations adopt new technologies. Make no mistake: This process is rife with problems. Specifically, it often involves grappling with thorny change-management issues. With respect to internal collaboration hubs, I do the following for my clients:
- Explain to groups of employees the true powers of these internal collaboration hubs.
- Stitch together hubs and spokes, allowing for a more holistic set of enterprise technologies.
- Identify how hubs and spokes can improve current business processes.
- Conduct employee training as needed.
- Address the concerns of both individuals and groups of employees.
- Identify the key obstacles that inhibit the widespread adoption of an internal collaboration hub.
- Coach the particularly difficult employees who can undermine change.
- Deal with other difficult employee-related communication and collaboration issues as needed.
- And more.
Engagements typically run in the weeks, not months.