Hubs & Spokes

Organizations hire me to get the most out of Slack, Microsoft Teams, Zoom, and their other internal collaboration hubs and reimagine how they work.


The Problems

Employees in most organizations are accustomed to working in a certain way. That way almost always involves loads of e-mail, files sent back and forth, superfluous meetings, and frantic searches for key files.

If this scenario doesn’t seem like the paragon of efficiency, trust your instincts.

Foolish is the soul who expects all employees in a large organization to change their work habits overnight.

Yes, purchasing and deploying an internal collaboration hub can certainly help solve these problems. To be sure, Slack, Microsoft Teams, and Zoom are powerful technologies. Organizations are using them to do truly innovating things. So what’s the problem?

Allow me to posit three.

First, the world of work is not returning to its pre-COVID days. At a bare minimum, many if not most of us will work in a hybrid fashion. Make no mistake: the complexities run far beyond scheduling and finding a place to sit. Technology will play a key part in how organizations reimagining collaboration and office life. 

Second, relatively few companies are unleashing the true power of these internal collaboration hubs. That is, they have just moved their internal communications to a new application.

This is more than a shame. It is a wasted opportunity. 

Slack, Microsoft Teams, Zoom, and other internal collaboration hubs can do so much more than supplant email—especially when organizations connect them to spokes. I’m talking here about other critical apps and systems. Examples include ERP, CRM, project-management, productivity, content-creation applications, and more.

Third, no tool sports a 100-percent success rate. These hubs are no exceptions to the following rule: Change management is hard. Really freakin’ hard.

Employee resistance to any new technology can be formidable—especially at mature organizations. Far too often, new applications fail because employees simply refuse to use them. This lack of widespread adoption can result in a number of pernicious effects:

  • It significantly limits the value that organizations ultimately realize from these internal collaboration hubs.
  • It undermines organizations’ efforts to build a comprehensive knowledge base.
  • It results in wasted monthly and annual license fees.
  • It can lead to confusion among different groups of employees.

The Solution

Perhaps you’ve read my book Reimagining Collaboration: Slack, Microsoft Teams, Zoom, and the Post-COVID World of Work—or you will soon. You’re intrigued about using these internal collaboration hubs for something other than Email 2.0, but you don’t know how and where to begin?

Let me help.

For more than two decades (yikes), I have helped organizations adopt new technologies. Make no mistake: This process is rife with problems. Specifically, it often involves grappling with thorny change-management issues. With respect to internal collaboration hubs, I do the following for my clients:

  • Explain to groups of employees the true powers of these internal collaboration hubs.
  • Stitch together hubs and spokes, allowing for a more holistic set of enterprise technologies.
  • Identify how hubs and spokes can improve current business processes.
  • Conduct employee training as needed.
  • Address the concerns of both individuals and groups of employees.
  • Identify the key obstacles that inhibit the widespread adoption of an internal collaboration hub.
  • Coach the particularly difficult employees who can undermine change.
  • Deal with other difficult employee-related communication and collaboration issues as needed.
  • And more.



Questions and answers about I help organizations get the most out of their internal collaboration hubs.

What are your payment terms?

I work on a retainer basis at first. I’ve had too many billing issues over my career to run up thoudsands of dollars in accounts receivable to blindly trust everyone. 

After the retainer runs out, I then bill my clients on a net-30 basis

What kinds of consulting arrangements do you offer?

I’ve been consulting for more than two decades; I’ve seen all sorts of arrangements. In this case, a short-term gig makes sense if we spend a decent amount of time together. Put differently, success is very unlikely if we only spent an hour together every few weeks. In this case, it’s far better to burn out than to fade away.

Do you sign non-disclosure agreements (NDAs) with your clients?

If requested, sure. They just can’t be too onerous.

Will you work as a subcontractor?

Usually no. I want to maintain a direct relationship with my customers. I strongly prefer not having to deal with third parties as it pertains to billing and other administrative matters.

Read First

Before we connect, it's important to determine if we are a good fit. Please read this short page to make sure that we are on the same page before we go too far down the aisle. I’d also recommend checking out my rates.