Award-winning author, dynamic keynote speaker, trusted advisor, & workplace tech expert 


Expert Witness Testimony

I help organizations invovled in lawsuits and mediation and arbitration hearings.

I have been around enterprise technology for more than a quarter-century. I’ve worked on the client side, as well as for software vendors and consultancies. During my career, I’ve witnessed plenty of unprofessional, unethical, and borderline illegal behavior, including:

  • Software vendors whose salespeople have, er, stretched the truth in order to close deals and hit individual bonus thresholds.
  • Consulting firms that have not fulfilled their contractual obligations or sent their C-teams.
  • Clients who vastly misstated circumstances in order to keep vendor fees artificially low.
  • Project managers who flat-out lied to clients, and vice-versa.
  • Key players who have misrepresented key aspects of projects in order to hit an unrealistic deadline.
  • And much, much more.

Long story short: Sometimes individuals, teams, and organizations misrepresent what their wares, developers, and consultants do.

Things quickly get testy and messy. People lose their jobs. Hundreds of thousands of dollars sit in accounts payable. As I wrote in my first book, Why New Systems Fail, the costs can be catastrophic. Before long, attorneys and corporate legal departments become involved.

Don’t believe me? Happens all the time. Even when a Fortune 500 company hires a top-tier consulting firm to complete what should be a straightforward project, things can spectacularly and very publicly break bad.

Thanks to your work, insight, and testimony, the arbitrator ruled in our favor pretty much across the board.

—Senior partner at prominent Manhattan law firm

Where I Come in

Disputes about enterprise systems, websites, and applications happen all the time. Organizations hire me to provide an experienced, knowledgeable, and jargon-free viewpoint on their sale and implementation.

For obvious reasons, I can’t divulge too many details around my previous client work and depositions. I can say, however, that I have helped organizations in the midst of expensive, tech-related conflicts. Specific activities have included:

  • Meeting with internal folks, external parties, and prospective partners.
  • Clarifying what different software applications and systems can and can’t do out of the box.
  • Reviewing project-related documentation—that is, e-mails, statements of work, project plans, and more.
  • Preparing documentation for mediators and arbitrators.
  • Responding to specific questions in simple, non-technical terms.
  • Presending my findings.
  • Testifying to those findings under oath.

Read First

The great playwright George Bernard Shaw once famously said, “The single biggest problem in communication is the illusion that it has taken place.”

Good point.

Before we connect, it's important to determine if we are a good fit. To that end, please read this short page. I’d also recommend checking out my rates.