The costs of inaction and inertia exceed those of action.
Tweet your way to better customer service.
Thoughts on tweaking a core product.
On my 2012 Twitter strategy.
Those looking for definitive proof can keep looking.
Open APIs may not be completely, well, open.
My first HuffPo piece is now live. Yes, there will be more.
There will be no one winner in the Great Tech War of 2012
If you don’t cannibalize your own business, your competition will do it for you.
This isn’t 1998.