My HuffPo piece on the company’s policy shift.
On my 2012 Twitter strategy.
Open APIs may not be completely, well, open.
Leaving your site untouched for six months at a time is downright dangerous.
Why tweets, blog posts, texts, and magazines only take us so far.
Help me understand this glaring omission.
What to do when you follow too many tweeps?
Help me spread the word.
An obscure Pink Floyd song and a Seinfeld quote got me thinking about customer service.
This level of cluelessness just amazes me.