NEW WORKSHOPS ADDED

PHIL SIMON

THE WORLD’S LEADING INDEPENDENT WORKPLACE COLLABORATION & TECH EXPERT

On Macs and Facial Expressions

Understanding the genius of Apple.
Feb | 5 | 2012

   
Feb | 5 | 2012
}

A funny thing happened to me the other day while tooling around the Town Square Apple store in Las Vegas. While waiting for an answer to a question, I looked around at people using the store’s computers, iPads, and iPhones. Something hit me.

These people were smiling.

They weren’t struggling with command prompts, driver errors, and inexplicable error messages. They were creating videos, surfing the web, and playing around with different applications.

Now, had I spent time at the Genius Bar, I’m sure that I would have seen different facial expressions and even a little profanity. After all, that’s where people go when they have problems. But there’s a tangible energy in Mac stores that I have not seen in any other retail outfits. Ever.

Questions are more likely to be “How do I do this?” rather than “Why can’t I do that?”

And, in a few words, that is the genius of Apple.

Receive my musings, news, and rants in your inbox as soon as they publish.

 

Blog E Technology E On Macs and Facial Expressions

Related Posts

Appearance on Turn the Lens

Jeff Frick recently had me on his show Turn the Lens to talk about The Nine. It's among my favorite talks and podcasts about the new book. Enjoy.

What I Really Want From AI

The world has been abuzz with generative AI since the launch of ChatGPT last November. Within seconds, one can now easily generate text summaries, generic blog posts, grammar corrections, images like the one above, and computer-generated narration. Impressive? Sure,...

Why I’m All in on Notion

Introduction Over the last few months, swaths of users have been fleeing Evernote. (Private equity, mass layoffs, and price increases tend to do that.) I suspect that many Evernote refugees will wind up in the Notion camp. About 18 months ago, I started noodling with...

Outliers

ognitive decline terrifies me because, like many of you, I make my living with my brain. To keep it as spry as possible, I do a number of things. My morning ritual involves drinking coffee and playing several New York Times games. Wordle and...

1 Comment

  1. Terri Griffith

    I have the perfect natural experiment for you. At my local mall the Apple Store has been joined by a Microsoft store directly across the hall….

 

Blog E Technology E On Macs and Facial Expressions

Next & Previous Posts

Related Posts

Appearance on Turn the Lens

Jeff Frick recently had me on his show Turn the Lens to talk about The Nine. It's among my favorite talks and podcasts about the new book. Enjoy.

What I Really Want From AI

The world has been abuzz with generative AI since the launch of ChatGPT last November. Within seconds, one can now easily generate text summaries, generic blog posts, grammar corrections, images like the one above, and computer-generated narration. Impressive? Sure,...

Why I’m All in on Notion

Introduction Over the last few months, swaths of users have been fleeing Evernote. (Private equity, mass layoffs, and price increases tend to do that.) I suspect that many Evernote refugees will wind up in the Notion camp. About 18 months ago, I started noodling with...

Outliers

ognitive decline terrifies me because, like many of you, I make my living with my brain. To keep it as spry as possible, I do a number of things. My morning ritual involves drinking coffee and playing several New York Times games. Wordle and...

1 Comment

  1. Terri Griffith

    I have the perfect natural experiment for you. At my local mall the Apple Store has been joined by a Microsoft store directly across the hall….