In the current issue of Vanity Fair, Kurt Eichenwald writes about Microsoft’s Lost Decade (the naughts). In case you’re wondering, in the 2000s the company’s stock flat-lined. In an interview about the fascinating article, Eichenwald talks frankly about CEO Steve Ballmer and the company “not having a vision.” At one point, Eichenwald says:
In a Charlie Rose interview on July 10th, Eichenwald goes into a great deal more depth about Ballmer’s pledge to be “last to cool, first to profits.”
Translation: Microsoft would be a follower, not a leader. It wouldn’t chase hip products or categories until they were mature. Only then would the company jump in and, in theory at least, make a bunch of money.
Except it didn’t.
Case in point: the Zune, Microsoft’s clunky MP3 player finally put out of its misery in October of 2011. For every Xbox (a consumer success), Microsoft has had to euthanize many others. (Don’t believe me? Check out The Microsoft Morgue, a borderline-painful Pinterest board.)
Lessons for Mid-Market Companies
OK, enough Microsoft bashing. What can mid-market companies learn from the mistakes of the world’s once-dominant software company? Many things, actually, but first and foremost is “don’t be last to cool.”
Every company is becoming a tech company.
Retail companies have launched their own apps. Wearable technology is already here. Libraries are doing cool things with platforms and APIs. Every company is becoming a tech company.Because of funding platforms like Kickstarter, products are reaching the zeitgeist before they are launched. Tech is changing faster than ever–and that’s not stopping anytime soon.
Simon Says: Don’t be “last to cool.”
It may not be possible for your organization to blaze a trail to cool. After all, not every company can be Apple, right? Still, it’s never been more dangerous to wait until a product is already mature before deciding to jump into the fray. Minimizing risk is one thing, but eliminating it altogether is impossible and even ill-advised. As I write in The Age of the Platform, the costs of inaction almost always exceed the costs of action. Alternatively stated, safe is the new risky.
Just ask Microsoft.
What say you?
I wrote this post as part of the IBM for Midsize Business program. It provides midsize businesses with the tools, expertise, and solutions they need to become engines of a smarter planet.