Christopher Mims joins me today. He is a tech columnist at The Wall Street Journal. His new book is Arriving Today: From Factory to Front Door—Why Everything Has Changed About How and What We Buy. We talk about logistics, the long-term impact of COVID-19 on the supply chain, labor differences between Amazon and UPS, Frederick Taylor, and when things will go back to normal.
Episode 78: The Empathy Advantage With Chris Shipley
Chris and I talk about a number of interesting work-related issues, including where we go from here.