Phil Simon
Customer service is no longer a one-way street—and hasn’t been since the rise of social media. Some bells you don’t unring and this is one of them.
I make this point and a few others in a piece from the Baylor Business Review.
Give it a read below:
Forces Are Colliding
In a nutshell, my latest book examines powerful forces that are reshaping the workplace. As I researched them and wrote the book's manuscript, the fascinating interrelationships between and among these forces began to manifest themselves. Examples abound, but today...
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