The Social Customer: Excerpt From The New Small

A piece from the Baylor Business Review.

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Sep | 17 | 2011

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Customer service is no longer a one-way street—and hasn’t been since the rise of social media. Some bells you don’t unring and this is one of them.

I make this point and a few others in a piece from the Baylor Business Review.

Give it a read below:

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Filed Under

More tech isn’t the solution. Pick a lane and stay in it.

Another valuable edition—and feature that makes the comparison to e-mail even more absurd.

I dust off my old HR hat in today’s post and drop a reference from The Wire.