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Phil Simon

Award-Winning AuthorDynamic Keynote Speaker
Workplace-Technology Guru • Advisor Professor

The Social Customer: Excerpt From The New Small

A piece from the Baylor Business Review.
Sep | 17 | 2011

Customer service is no longer a one-way street—and hasn’t been since the rise of social media. Some bells you don’t unring and this is one of them.

I make this point and a few others in a piece from the Baylor Business Review.

Give it a read below:


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