Phil Simon
Speaker Author Trainer Professor
Customer service is no longer a one-way street—and hasn’t been since the rise of social media. Some bells you don’t unring and this is one of them.
I make this point and a few others in a piece from the Baylor Business Review.
Give it a read below:
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Analytics: The Agile Way—my eighth book—is out.
A 50-minute talk about Big Data and what we can learn from Amazon, Facebook, Netflix, and Google.
I welcome and even encourage critical discourse on this site. I will, however, douse comments with hydrochloric acid if they descend into inappropriate language, disrespectful behavior, excessive self-promotion, or personal attacks.