Customer service is no longer a one-way street—and hasn’t been since the rise of social media. Some bells you don’t unring and this is one of them.
I make this point and a few others in a piece from the Baylor Business Review.
Give it a read below:
Thoughts on platform perversion, The Church Lady, and doing the right thing, consequences be damned.
In my first post of the new year, I chime in with thoughts on how one can serve as a critical point of differentiation in the war for talent.
In The Author Flywheel, I open up my book of author hacks developed and refined over the past twelve years.
No, yesterday’s updates won’t eliminate multi-tasking. Make no mistake, though: Users will spend less time toggling between and among disparate applications.
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