Never Confuse Can and Should
A really bad visual serves as an important reminder.
Category: Communication
Can e-mail do this?
Thoughts on the silliness of using e-mail as a task- or project-management tool.
The Perils of Jargon and Excessive E-Mail
My Interview with Josh Bernoff on Message Not Received.
6 Radical Ways to Reduce E-Mail
What to do when simple, polite, and politically correct methods no longer work.
The Relationship between Jargon and Credibility
The former has a very real impact on the latter.
An Open Letter to All Technology Partners
Why clarity is essential for partners trying to sell their wares.
Why I Despise the Term ‘Influencer’
The term implies that influence is a binary, not a continuum.
Is your resume clear?
Thoughts on what you’re communicating to prospective employers.
Twitter’s New Commercial: Message Not Received
More of the same from the beleaguered social network.
How to Use Data to Evade Questions
AirBNB co-founder Brian Chesky’s master spin class.
My New Book
Analytics: The Agile Way—my eighth book—is out.
Featured Talk: How to Create a Culture of Analytics
A 50-minute talk about Big Data and what we can learn from Amazon, Facebook, Netflix, and Google.
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