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Category: Blog
Category: Blog
Small Giants
This book resonated with me on a number of levels.
Publishing Mysteries, Part II
Why aren’t all publishing houses doing what O’Reilly does?
200: The State of My Site
Today, I hit the 200-post mark. It’s time to take a look back and a look forward.
Is Amazon Trying to Do Too Much?
Sure, it’s an amazing company. Still, can it be all things to all entities?
SaaS and Cloud-Based BI
In this podcast with Craig Stedman of TechTarget, I discuss emerging technologies.
Pink Floyd, Seinfeld, and Extremes in Customer Service
An obscure Pink Floyd song and a Seinfeld quote got me thinking about customer service.
The Social Customer
Anyone can claim to be an expert on social CRM these days.
Travails of a Technology Consultant #13 – Verizon
After a long reprieve, my cartoon alter ego is back. Yep, I’m finding new ways to “critique” Verizon.
Help: A Call for Case Studies
I need some help for the new book.