My Latest HBR Article on the Benefits of Friction

In an excerpt from my latest book, I describe how one company used analytics and Agile methods to largely solve a thorny problem.

Over the years, I’ve been able to procure more than my fair share of high-level media placements. Collectively, they have helped me get to where I am today. Perhaps none is more prestigious, though, than the pieces that I have written for Harvard Business Review. (Click here for to watch my webinar on The Visual Organization.)

A few months ago, I saw a call for stories on data-driven ways that companies have solved problems. I approached the folks at HBR with a story on how one organization dealt with a particularly thorny data issue using Agile methods. Yes, Nextdoor added friction to its product and made it harder to use. After a bit of back-and-forth, the article—excerpted from Analytics: The Agile Way—is now live. Have at it.

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