This week, I make the jump to the the Mac.
Category: Trends
“Nobody comes here anymore. It’s too crowded”
―Yogi Berra
Category: Trends
Cancellation and the Social Customer
Why do some companies make it so hard to cancel or opt out?
Longevity
What are the most important factors in explaining it?
My Complicated Relationship With Technology
Where do you draw the line with regard to technology?
Kindle and America’s Decline?
Is one related to the other?
Publishing Mysteries, Part II
Why aren’t all publishing houses doing what O’Reilly does?
Pink Floyd, Seinfeld, and Extremes in Customer Service
An obscure Pink Floyd song and a Seinfeld quote got me thinking about customer service.
The Social Customer
Anyone can claim to be an expert on social CRM these days.
Does Social Media Make Traditional Marketing Obsolete?
A guest post from Jay Miletsky, CEO and Executive Creative Director at Mango! Marketing.
Is Music Software or Art?
Steven Wilson has no shortage of opinions on technology and digital music.