Thoughts on some striking similarities.
Search Results
Pitney Bowes’ Small Biz Makeover #2
Talking to a small business talking about web stuff.
On Platforms and Rock Stars
Top-flight talent won’t stick around if they can’t do cool things.
On Creativity and Committees
Thoughts about collaboration and greatness.
Parsing Data With Microsoft Excel
How to turn junk into order.
How to Edit PDFs
This neat app makes basic edits very simple.
Publication of 101 Lightbulb Moments in Data Management
I’m psyched to have served as the editor for this book.
Are Amazon, Apple, Facebook, and Google Monopolies?
Don’t make me laugh.
The Social Customer: Excerpt From The New Small
A piece from the Baylor Business Review.
The Power of the Platform
Thoughts on the gang of four.
Small Businesses, Platforms, and Planks
SMBs are starting to get it.
The Emerging WordPress Platform
A few thoughts on the power of an emerging platform.
When the Customer Experience Breaks Bad
Responses separate companies that get it from companies that don’t.
Book Trailer for The Age of the Platform
The book trailer is now online.
On Apple, Platforms, and Mistakes
In the Age of the Platform, you have to be prepared to take a step back.