Tweet your way to better customer service.
Category: Social Media
“Our social tools are not an improvement to modern society; they are a challenge to it.”
―Clay Shirky,
Category: Social Media
My Twitter Tuneup
On my 2012 Twitter strategy.
The Social Customer: Excerpt From The New Small
A piece from the Baylor Business Review.
How AMC Keeps the Conversation Going
How AMC keeps the juice flowing on Breaking Bad.
Serendipitous Social Media
There are no magic bullets to SEO and social media.
Talking Tech With Tim Ware
What’s the deal with Facebook fan pages? Find out.
Context
Are you being clear with your audience?
Where’s Your Site?
Help me understand this glaring omission.
Customer Management IQ Interview
I recently sat down with Gina Scanlon to discuss a wide array of topics.
Unmarketing by Scott Stratten
A look at Scott Stratten’s first book. It rocks.