Anyone can claim to be an expert on social CRM these days.
After a long reprieve, my cartoon alter ego is back. Yep, I’m finding new ways to “critique” Verizon.
I need some help for the new book.
This level of cluelessness just amazes me.
Balance the long-term development of your business and reputation with short-term needs.
Why do I write? Many reasons. Read on to find out.
A few days ago, I did an interview on this important subject.
Are pilots on Enterprise 2.0 projects a good idea?
Why are printer cartridges and cables in more than one place?
A guest post from Jay Miletsky, CEO and Executive Creative Director at Mango! Marketing.
Being listed as an anonymous contributor to an article just doesn’t sit well with me.
Some tips on a horribly misunderstood practice.
Steven Wilson has no shortage of opinions on technology and digital music.
Why is it that attendance at many conferences is often suboptimal at best and sparse at worst?
My piece starts about 21 minutes in and lasts for about eight minutes. I discuss how IT makes decisions and plan for the future.