Thoughts on my recent tour of an insanely large facility.
Posts Tagged as: Customer Service
Ignore Web Data at Your Own Peril
It’s never been more important to capture what others are saying about you.
The Electric Possibilities of Big Data
Never before have we been able to ask and answer such profound questions.
On Visualizing Data and Laziness
There’s just no excuse today for making customers hunt and peck to find relevant information.
Why I Cut the Cord
Thoughts on ending my nearly 20-year relationship with cable companies.
When Laziness Trumps Technology
We have the right tools. What about the right mind-set?
Fire Your Clients
The client-vendor relationship should be mutual.
Small Giants
This book resonated with me on a number of levels.
The Social Customer
Anyone can claim to be an expert on social CRM these days.
Travails of a Technology Consultant #13 – Verizon
After a long reprieve, my cartoon alter ego is back. Yep, I’m finding new ways to “critique” Verizon.
Old School: Companies That Still Just Don’t Get It
This level of cluelessness just amazes me.
An Open Letter to Jeff Bezos
Mr. Bezos: Tear down that wall.
Facebook, Scrabble, and the Limits of Free
Users and customers are not the same.
My Social Media Experiment
Fed up with my recurrent VOIP problems, I have decided to take Comcast to task.
Trust Agents
Brogan and Smith detail the many ways that one can use the Internet these days.