It’s never been more important to capture what others are saying about you.
Tag: Customer Service
Never before have we been able to ask and answer such profound questions.
Thoughts on ending my nearly 20-year relationship with cable companies.
We have the right tools. What about the right mind-set?
The client-vendor relationship should be mutual.
This book resonated with me on a number of levels.
Anyone can claim to be an expert on social CRM these days.
After a long reprieve, my cartoon alter ego is back. Yep, I’m finding new ways to “critique” Verizon.
This level of cluelessness just amazes me.