Thoughts on my recent tour of an insanely large facility.
Tag: Customer Service
It’s never been more important to capture what others are saying about you.
Never before have we been able to ask and answer such profound questions.
Thoughts on ending my nearly 20-year relationship with cable companies.
We have the right tools. What about the right mind-set?
The client-vendor relationship should be mutual.
This book resonated with me on a number of levels.
Anyone can claim to be an expert on social CRM these days.
After a long reprieve, my cartoon alter ego is back. Yep, I’m finding new ways to “critique” Verizon.