Ignore Web Data at Your Own Peril
It’s never been more important to capture what others are saying about you.
Tag: Customer Service
The Electric Possibilities of Big Data
Never before have we been able to ask and answer such profound questions.
On Visualizing Data and Laziness
There’s just no excuse today for making customers hunt and peck to find relevant information.
Why I Cut the Cord
Thoughts on ending my nearly 20-year relationship with cable companies.
When Laziness Trumps Technology
We have the right tools. What about the right mind-set?
Fire Your Clients
The client-vendor relationship should be mutual.
Small Giants
This book resonated with me on a number of levels.
The Social Customer
Anyone can claim to be an expert on social CRM these days.
Travails of a Technology Consultant #13 – Verizon
After a long reprieve, my cartoon alter ego is back. Yep, I’m finding new ways to “critique” Verizon.
Old School: Companies That Still Just Don’t Get It
This level of cluelessness just amazes me.
My New Book
Analytics: The Agile Way—my eighth book—is out.
Featured Talk: How to Create a Culture of Analytics
A 50-minute talk about Big Data and what we can learn from Amazon, Facebook, Netflix, and Google.
Comment Policy
I welcome and even encourage critical discourse on this site. I will, however, douse comments with hydrochloric acid if they descend into inappropriate language, disrespectful behavior, excessive self-promotion, or personal attacks.